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Luzeiros Suites

Privacy Policy

A. Introduction

  1. The privacy of the users of our website is very important to us, and we are committed to safeguarding it. Our personal data protection policy complies with the provisions of Regulation (EU) 2016/679 of the European Parliament and the European Council, Law No. 58/2019 of August 8, and other legally applicable provisions.
  2. By the terms of this policy, the user consents to the use of cookies (small text files stored in their browser) when visiting the site for the first time, authorizing their use in the browser whenever accessing our site.

B. Collection of Personal Data

The following types of personal information may be collected, stored, and used:

  1. Information about your computer, including your IP address, geographic location, browser type and version, and operating system;
  2. Information about your visits and use of this website, including the referral address, duration of the visit, page views, and navigation paths on the site;
  3. Information, such as your email address, that you provide when registering on our website;
  4. Information you provide when creating a profile on our website – for example, your name, profile pictures, gender, date of birth, marital status, interests and hobbies, and details of your academic and professional background;
  5. Information, such as your name and email address, that you provide in order to subscribe to our emails and/or newsletters;
  6. Information you provide while using the services on our website;
  7. Information that is generated during the use of our website, including when, how often, and under what circumstances you use it;
  8. Information related to everything you purchase, services you use, or transactions you make through our website, including your name, address, phone number, email address, and credit card details;
  9. Information you post on our website with the intention of publishing it on the internet, including your username, profile pictures, and the content of your posts;
  10. Information contained in any correspondence you send us by email or through our website, including the content of the communication and metadata;
  11. Any other personal information you send us.

Before disclosing another person’s personal information to us, you must obtain their consent for the disclosure and processing of their personal information in accordance with this policy.

C. Use of Your Personal Data

The personal information you provide to us through our website will be used for the specific purposes outlined in this policy or on the relevant pages of the website.

We may use your personal information for the following purposes:

  1. To manage our website and services;
  2. To personalize our website;
  3. To enable the use of services available on our website;
  4. To send you non-commercial communications;
  5. To send you email notifications that you have specifically requested;
  6. To send you our newsletter via email, if you have requested it (you can unsubscribe at any time);
  7. To send you marketing communications related to our company or carefully selected third-party companies that we believe may be of interest to you, by mail or, where you have specifically consented for this purpose, by email or similar technology (you can inform us at any time if you no longer wish to receive marketing communications);
  8. To provide third parties with statistical information about our users, provided that data security is ensured, and those third parties will not be able to identify any individual user from that information;
  9. To manage your inquiries and complaints related to your activity on our website;
  10. To ensure the security of our website and prevent fraud;
  11. To verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website’s private messaging service);

The personal data provided is collected for the purpose of processing payment, billing, stay, and accommodation at Hotel Luzeiros Suites, as well as for the allocation and organization of resources by the hotel for this purpose, under the provisions of Article 6(1) of Regulation (EU) 2016/679 of the European Parliament and the European Council, Law No. 58/2019 of August 8, and other legally applicable provisions.

We will not, without your express consent, provide your personal information to third parties for marketing purposes.

D. Use of Personal Data

The personal data collected will be used and processed to fulfill and execute the contractual and/or pre-contractual relationship that the user has with the Hotel.

Personal data may be used and processed solely for the fulfillment and execution of the contractual and/or pre-contractual relationship that the user has with the Hotel, in full compliance with the rules and principles regarding personal data protection, namely under the terms of Regulation (EU) 2016/679 of the European Parliament and of the European Council, Law No. 58/2019 of August 8th, and other legally applicable provisions.

We may disclose your personal information:

  1. to the extent that we have to comply with a legal obligation;
  2. in connection with any ongoing or prospective legal proceeding;
  3. in order to establish, exercise, or defend our rights (including providing information to third parties for fraud prevention and credit risk reduction);

Personal data of the holder will be retained as long as the purpose for which they were collected and processed requires.
Except as provided in this policy, we will not disclose your personal information to third parties.

E. Storage of personal data

  1. This Section F sets out our data storage policies and procedures, which exist to help ensure compliance with our legal obligations in this matter.
  2. The personal information we process for any purpose or purposes should not be kept longer than necessary for that purpose or those purposes.
  3. Without prejudice to the other provisions of this Section F, we will keep elements/information/documents (including electronic documents) containing personal data:
    a) to the extent that we are legally required to do so;
    b) in order to establish, exercise, or defend our legal rights (including providing information to third parties for fraud prevention and credit risk reduction purposes).

F. Security of your personal information

  1. Reasonable technical and organizational precautions have been taken to prevent the loss, misuse, or alteration of your personal information.
  2. We will store all your personal information on our secure servers (protected by password and firewall).
  3. All electronic financial transactions conducted on our website will be protected by encryption technology.
  4. The Hotel acknowledges that the transmission of information over the Internet is inherently insecure and cannot guarantee the security of data sent via the Internet.
  5. Hotel Luzeiros Suites has adopted appropriate technical and organizational measures to protect the personal data stored in its computer system against loss, destruction, unauthorized access, alteration or disclosure. Personal data will be collected in electronic format, in addition to being kept on file in paper format.

G. Changes

We may update this privacy policy periodically by posting a new version on our website.

You should check this page occasionally to ensure that you are aware of any changes made to this policy.

We may notify you of changes to this policy by email.

H. User Rights

You may request any personal data that we hold about you.

We may retain the requested personal information to the extent permitted by law.

You may request at any time that we do not process your personal information for marketing purposes.

In practice, you expressly declare that you give prior authorization for the use of your personal information for marketing purposes.

The data subject has the right to request, by sending a communication to geral@luzeiroshoteis.com, under the terms provided by the applicable legislation, access to the personal data concerning them, in order to obtain the rectification of any inaccurate or incomplete personal data, the erasure of personal data, the total or partial restriction of the processing of personal data, the right to object to the processing, and the right to data portability (the right to receive the personal data concerning them and that they have provided to a data controller in a structured, commonly used, and machine-readable format, and the right to transmit those data to another data controller), and the right not to be subject to automated decisions (the right not to be subject to any decision based solely on automated processing, including profiling, which produces legal effects concerning them or similarly significantly affects them).

The consents you have given for the collection, processing, and use of personal data may be withdrawn by you at any time, with future effect.

Para retirar a sua autorização, deve contactar o Hotel Luzeiros Suites ou presencialmente, por correio registado ou por e-mail remetido para o seguinte endereço de correio electrónico: geral@luzeiroshoteis.com.

I. Third-party websites

Our website includes hyperlinks and details of third-party websites.

We do not assume any responsibility for the privacy policies and practices of third parties.

J. Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser.

The identifier is sent back to the server whenever the browser requests a page from the server.

Cookies can be “persistent” or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until the set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, expires at the end of the user’s session, when the web browser is closed. Cookies do not normally contain information that personally identifies a user, but personal information that we store concerning the user may be linked to the information stored and obtained from cookies.

Most browsers allow you to refuse to accept cookies – for example:

  1. In Internet Explorer (version 10), you can block cookies using the cookie handling override settings by clicking on “Tools,” “Internet Options,” “Privacy,” and then “Advanced”;
  2. In Firefox (version 24), you can block all cookies by clicking on “Tools,” “Options,” “Privacy,” selecting “Use custom settings for history” from the dropdown menu, and unchecking “Accept cookies from sites”; and
  3. In Chrome (version 29), you can block all cookies by accessing the “Customize and control” menu, clicking on “Settings,” then “Show advanced settings,” then “Content settings,” and selecting “Block sites from setting any data” under the “Cookies” header.

Blocking all cookies will have a negative impact on the use of many websites. If you disable the use of cookies, you will not be able to use all the features of our website.

You can delete cookies already stored on your computer, for example:

  1. in Internet Explorer (version 10), you must manually delete the cookie files (you can find instructions on how to do this at http://support.microsoft.com/kb/278835);
  2. in Firefox (version 24), you can delete cookies by clicking “Tools,” “Options,” and “Privacy,” then selecting “Use custom settings for history,” clicking “Show Cookies,” and clicking “Remove All Cookies”; and
  3. In Chrome (version 29), you can delete all cookies by going to the “Customize and control” menu, clicking on “Settings,” then “Show advanced settings,” selecting “Clear browsing data,” and choosing “Delete cookies and site data” before clicking “Clear browsing data.”
  4. Deleting cookies will have a negative impact on the use of many websites.

K. Update of personal data

Please inform us if your personal data needs to be corrected or updated.